Sessions, interactive talks, and practical examples
Explore the Future of AI-Powered Learning with ClickLearn
We're excited to invite you to MasterClass 2026, where cutting-edge AI, a new platform architecture, and expert insights come together to elevate your authoring skills. Join us for a tighter, more focused experience (8 core sessions plus a live Q&A in 3.5 hours) designed to help you get the most out of ClickLearn.
Smarter Authoring
The new platform architecture, top features shipped since MasterClass 2025, and where the ClickLearn roadmap is headed next.
AI-Driven Learning
Put AI narration, avatars, and AI Chat to work today, plus a first look at Process Reels, ClickLearn's new short-format walkthroughs.
Support Without Switching Context
Bring your ClickLearn content directly into your team's ERP/CRM system with UXP/UAC. No more leaving your workflow to find help.
Expert Insights
New for 2026: role-based certifications through ClickLearn Universe, with a structured path from first login to verifiable, shareable credentials.
Sessions, Interactive Talks, and Expert Insights
Unlock practical strategies and best practices to take your ClickLearn authoring to the next level
20
mins
Oct 27
10:00 CET
10 AM EDT
Keynote: ClickLearn in 2026 – What's New in ClickLearn
Speaker: Joachim Schiermacher
20
mins
Oct 27
10:00 CET
10 AM EDT
Keynote: ClickLearn in 2026 – What's New in ClickLearn
Speaker: Joachim Schiermacher
Our CEO, Joachim Schiermacher, will open MasterClass 2026 with his annual keynote, blending vision with a look at what's new. He will share ClickLearn's direction for 2026, highlight the biggest features and improvements shipped since MasterClass 2025, and introduce the new platform architecture launched this year, the foundation for where ClickLearn is headed next. Joachim will show how ClickLearn continues to innovate and evolve to support global, AI-driven documentation in a fast-changing world.
20
mins
Oct 27
10:20 CET
10:20 AM EDT
AI-Powered Authoring: What's Real, What's Next
Speaker: Rupert Kudelka
20
mins
Oct 27
10:20 CET
10:20 AM EDT
AI-Powered Authoring: What's Real, What's Next
Speaker: Rupert Kudelka
AI is already changing how ClickLearn authors work, and this session shows you exactly how. Join Rupert for a demo-led look at the AI features you can put to work today: AI narration, AI avatars, and AI Chat in UXP/UAC, plus a first look at Process Reels, ClickLearn's new short reel/preview format for walking end users through ERP processes. Rather than a list of capabilities, we'll walk through realistic, everyday use cases so you can see how these tools fit into the authoring workflow you already have.
Key Takeaways:
- A live look at ClickLearn's AI capabilities
- Realistic use cases
- Choosing the right AI tool for each authoring task
- A preview of what's next
- A sneak peek at Process Reels
25
mins
Oct 27
10:45 CET
10:45 AM EDT
Authoring Essentials & Best Practices
Speaker: Peter Højlund Løvskov
25
mins
Oct 27
10:45 CET
10:45 AM EDT
Authoring Essentials & Best Practices
Speaker: Peter Højlund Løvskov
This session brings authors up to speed on ClickLearn's latest authoring capabilities and the best practices that make the most of them. It covers the new publishing template and video player skin, along with practical guidance on branding and template setup, recording, editing, and quality checking. Whether you're new to authoring or experienced, you'll leave with a clear approach for producing content that looks polished and is easy to maintain.
Key Takeaways:
- Enable and use the new publishing template and video player skin for a more polished, modern look
- Apply recording and editing best practices for clean, easy-to-follow content
- Run Assist after recording and editing as a fast quality check to catch potential replay issues before publishing
25
mins
Oct 27
11:10 CET
11:10 AM EDT
How We Support You Better: CX Improvements & What's New
Speaker: Jenna Hamilton-Cesar
25
mins
Oct 27
11:10 CET
11:10 AM EDT
How We Support You Better: CX Improvements & What's New
Speaker: Jenna Hamilton-Cesar
ClickLearn has expanded how it supports customers beyond the product itself. This session covers the latest improvements across onboarding, support, and services, including Alfred (a new in-app help assistant for authors), a self-paced certification program, a refreshed onboarding guide, and recurring training series. Attendees will leave with a clear view of the tools and programs now available to help their teams get more from ClickLearn.
Key Takeaways:
- Meet Alfred, our new in-app help assistant
- New self-paced certification program
- Get new authors productive faster with the updated onboarding guide and recurring training series
25
mins
Oct 27
11:35 CET
11:35 AM EDT
UXP/UAC: From Setup to Scale
Speaker: Daniel Garcia
25
mins
Oct 27
11:35 CET
11:35 AM EDT
UXP/UAC: From Setup to Scale
Speaker: Daniel Garcia
You asked, and we listened: your employees want support without disrupting their workflow. Join Daniel Garcia for a comprehensive look at the User Experience Panel (UXP/UAC) and how it puts your existing ClickLearn content directly inside your team's everyday ERP/CRM system, so there's no more switching context to find help. From first setup to scaling across your organization, we'll walk through every bell and whistle the UXP/UAC puts at your team's disposal.
Key Takeaways:
- Surfacing ClickLearn content inside your ERP/CRM via UXP/UAC
- UXP/UAC toolkit walkthrough, from setup to scale
- Practical rollout guidance for your organization
- Keeping employees supported without breaking their flow of work
25
mins
Oct 27
12:00 CET
12 PM EDT
Replay & Localization in One Workflow
Speaker: Morten Neubert
25
mins
Oct 27
12:00 CET
12 PM EDT
Replay & Localization in One Workflow
Speaker: Morten Neubert
Replay and localization are two ClickLearn-unique essentials for establishing multilingual learning content. This session includes a live demo of Replay 2.0, our updated Replay feature.
Key Takeaways:
- See a live demo of Replay 2.0, our updated Replay feature
- Plan and execute data manipulation and control for multi-language content
- Use localization to fully localize your work instructions, learning portal, and templates
15
mins
Oct 27
12:25 CET
12:25 PM EDT
Analytics & Measuring Content Impact
Speaker: Kathryn Hanlin and Makena Kowal
15
mins
Oct 27
12:25 CET
12:25 PM EDT
Analytics & Measuring Content Impact
Speaker: Kathryn Hanlin and Makena Kowal
Take a deeper look at your content performance with ClickLearn's multiple reporting dashboards. Whether you've launched the learning portal and/or the UXP/UAC in-app help channel, this session is designed to highlight content performance and user behavior once you've published.
Key Takeaways:
- How to interpret the learning portal dashboard
- Private vs. public content and reporting views
- Top widgets and insights to keep your eye on
- Going deeper with OData custom reporting views
- UXP/UAC high-level overview
- UXP/UAC top three widgets to monitor
15
mins
Oct 27
12:40 CET
12:40 PM EDT
Master ClickLearn with Role-Based Certifications
Speaker: Daniel Darcy and Yana Boozova
15
mins
Oct 27
12:40 CET
12:40 PM EDT
Master ClickLearn with Role-Based Certifications
Speaker: Daniel Darcy and Yana Boozova
ClickLearn Universe is our learning platform for taking your team from first login to certified expert. Join this session for a guided tour of how it works. We'll show you how to pick the right certification path for your role, work through structured missions and modules, track everyone's progress in one place, and put real skills to the test with a hands-on exam. Every completed certification becomes a verifiable Credly badge, so you can share your ClickLearn expertise with your professional network.
Key Takeaways:
- An introduction to the ClickLearn Certification Program
- How to find the right certification path for you
- Track progress and get an overview of your learning
- Turn your ClickLearn expertise into verifiable credentials
30
mins
Oct 27
13:00 CET
1 PM EDT
Live Q&A – Expert Panel
Speaker: Joachim Schiermacher, Michael Olsen, and Morten Neubert
30
mins
Oct 27
13:00 CET
1 PM EDT
Live Q&A – Expert Panel
Speaker: Joachim Schiermacher, Michael Olsen, and Morten Neubert
Join us for a live Q&A panel with the people behind ClickLearn: CEO Joachim Schiermacher, Chief Architect Michael Olsen, and Principal Technical Advisor Morten Neubert. This is your opportunity to ask anything: product direction, technical depth, or how our team supports you day to day. Questions submitted through registration get answered live, so don't miss your chance to connect with the team and get the insight you're after. The panel runs as two separate live sessions, one for EU and one for US, so you can join in your own time zone.
Meet the speakers
Joachim Schiermacher
CEO of ClickLearn. Joachim sets the vision for how ClickLearn helps organizations create and scale documentation and training, and is passionate about applying AI to solve real authoring challenges. He opens the day with the annual keynote and co-hosts the Live Q&A panel.
Morten Neubert
Principal Technical Advisor at ClickLearn. Morten provides deep technical guidance on getting the most out of the platform, and is focused on making complex workflows like Replay and localization approachable for authors managing multilingual content. He co-hosts the Live Q&A panel.
Kathryn Hanlin
Strategic CSM Partner at ClickLearn, supporting all US accounts. Her passions include aligning ClickLearn's product functionality with client goals, owning the customer “voice,” and, in her off-hours, tackling a gnarly strength training workout!
Peter Højlund Løvskov
Senior Customer Solution Architect at ClickLearn. Peter works closely with customers to design authoring setups that fit their organization's tools and processes, and is focused on helping authors apply best practices that keep content consistent and easy to maintain.
Daniel Garcia
VP of Strategic Alliances at ClickLearn. Daniel builds partnerships and integrations that extend how customers put ClickLearn content to work, including inside their everyday ERP/CRM systems via UXP/UAC.
Makena Kowal
Implementation Specialist at ClickLearn. Makena brings a passion for seamless team onboarding experiences and a strong foundation in B2B client implementation. She is dedicated to guiding teams from the very start of their journey, ensuring a smooth and strategic rollout that sets them up for long-term success regardless of what system they're using.
Daniel Darcy
Implementation Lead at ClickLearn. Daniel guides customer teams through onboarding and helps them build long-term success with the platform, with a focus on giving authors a clear, structured path to grow their skills and get certified.
Rupert Kudelka
Implementation Specialist at ClickLearn. Rupert helps customers get up and running with the platform and turn ClickLearn's newest capabilities into practical, everyday workflows for authors.
Yana Boozova
Senior UX Designer at ClickLearn. Yana shapes how authors and learners experience the platform day to day, and is focused on making new programs like ClickLearn Universe intuitive from the very first login.
Jenna Hamilton-Cesar
Customer Success Lead at ClickLearn. She has been on the team for almost five years and absolutely loves working with clients all over the world to help bring their documentation projects to life. She's passionate about innovation, technology, and how we can bring these things together to help people in their daily lives.
Michael Olsen
Chief Architect at ClickLearn. Michael oversees the technical direction of the platform and joins the Live Q&A panel to answer questions on product direction and technical depth.
3.5h
Of live, advanced ClickLearn content across 8 core sessions and a live Q&A
8
Core sessions covering what's new, AI-powered authoring, certification, and more, plus a live Q&A
11
Speakers aligned with partner needs, from our CEO to Support and Implementation
Ask
Ask questions during the event via the integrated live chat, or submit them in advance at registration
MasterClass
October 27th, 2026
10 AM CET | 10 AM EDT
Register Today
Reserve Your Spot Now! Join ClickLearn MasterClass 2026 – Limited Live Seats, Time-Zone Friendly Experience, All at No Cost.