Open Door Technology

Implement a next-generation training system for D365 BC

In North America the rental industry is big business. Microsoft Gold partner, Open Door Technology helps to the meet the needs of rental companies with its solution, Rental Management, sold on AppSource. The Canadian company is also a prominent value-added reseller for Dynamics NAV and Dynamics 365 Business Central (msdyn365BC) serving a wide variety of industries.
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Opendoor case study featured image
msdyn365BC

Industry

Equipment Rental

Headquarter

Calgary, AB Canada

Year founded

1992

Company size

40

Integrations

D365 BC / NAV

Problems at Hand

From R&D to sales and implementation or support and custom development, the Open Door Technology team must meet significant training and documentation requirements across multiple teams. Until two years ago, they did it all manually, creating screenshots and compiling Word documents—a very slow and time consuming process.
The impetus for a change came when Open Door Technology needed to create documentation so that Microsoft could validate and test its app. Using their traditional processes, Open Door Technology may never have met Microsoft’s stringent requirements. The team discovered ClickLearn and saw an opportunity to transform their approach to training and documentation for msdyn365BC.

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ClickLearn allows Open Door Technology to branch out into new product development areas. We can accelerate our development process and app validation with Microsoft and put out user manuals online for end users to learn on their own. The main driving reason for ClickLearn in a lot of ways is the fast turnaround with Business Central and the need to redo user documentation at least twice a year.

Christian Roach, Vice President, Open Door Technology

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Harnessing the Power of ClickLearn 

Although Open Door Technology’s primary market in the US and Canada is English speaking, the company plans to use ClickLearn’s innovative language translation capabilities in the near future for the Quebec market, with translations into French.

Over the course of two years, Open Door Technology has been so impressed with ClickLearn’s usefulness that they signed up to be a ClickLearn partner. Roach explained that they foresee their clients adopting the platform for a far broader set of uses to serve their own end users and partners. Open Door Technology believes that clients can benefit from using ClickLearn and apply it to processes and technology that make their own businesses unique.

Open Door Technology is a value-added reseller and independent software vendor based in western Canada, serving the North American rental market with its Rental Management solution for Dynamics 365 Business Central (msdyn365BC) and Dynamics NAV.

The company needed to boost app development and redo user documentation rapidly to validate for AppSource.

RESULTS

Open Door'S Msdyn365Bc Success Story
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It took less than a day to setup. Learning of all the various processes, tools, and tricks—ramping up was probably a couple weeks. We worked closely with the support team throughout the implementation process. We asked questions whenever we wanted and ClickLearn would offer a support webinar to help clear up any confusion.

We’ve been able to significantly reduce the effort involved in maintaining and distributing training and documentation, particularly related to our AppSource development for Microsoft. We are able to rapidly develop use case steps to allow for AppSource technical validation.

Christian Roach, Vice President, Open Door Technology

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About Open Door Technology

Open Door Technology is one of the world’s largest global construction companies. Multiplex has been delivering landmark property, commercial structures and infrastructure assets for more than 55 years, with a focus on sustainable growth. Founded in 1962, Multiplex has completed over US$66 Billion work to date and has an annual revenue of approximately US$4 Billion. The company has offices in Australia. the Middle East, United Kingdom, Canada and India. With almost 3,600 employees worldwide, Multiplex has earned some 630 awards and estab¬lished itself as a leader in the residential, health, retail, commercial, tourism, education, engineering and infrastructure sectors.

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