Schouw

Adapt to rapid changes in the Microsoft Dynamics platform

Compared to other commodities, food has a short lifespan with dire consequences for safety and the bottom line of customers if it isn’t tracked properly. Schouw must update its product at lightning speeds to continuously meet customer needs. Faced with these challenges, Schouw adopted ClickLearn to speed up its process for creating documentation in MicrosoftDynamics.
Retooled monthly
0 Apps
Type of training content produced
0 +

Industry

IT Services and IT Consulting

Headquarter

Etten-Leur, Noord Brabant

Year founded

1998

Company size

200 employees

Integrations

D365 F&O / AX, D365 BC / NAV

Keeping up with change using ClickLearn

The Netherlands is famous for verdant farmland and thriving food manufacturing businesses, and software vendor Schouw Informatisering works to meet the needs of this industry in its home market and internationally.

Its Foodware 365 product works with MicrosoftDynamics 365 Business Central and Dynamics 365 for Finance and Operations to track a diverse set of attributes such as quality assurance data or expiration dates. But changes in Microsoft’s product line are rapidly redefining how Schouw does business, as program manager, Benny Dor, explains…

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With the announcement and availability of Business Central and new extensions and taking advantage of the whole Power Platform, we’re redesigning our IP to extensions. It’s a special project team fully focused on that.

Benny Dor, Program Manager, Schouw

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Schouw Informatisering first implemented ClickLearn at the beginning of 2019. The team found themselves immediately impressed. “It’s an easy to use product. We use ClickLearn for all our apps. We create a book in ClickLearn and record all of our setup and way to work with our Foodware 365 solution,” said Dor.

“Monthly updates require very rapid changes. We can re-record and play all the instructions to be on the latest version. It’s why we chose it. It helps our value- added resellers understand the product thoroughly and enables them to help their customers. For us, it’s the repeatability that is most beneficial,” he added. The implementation process went very smoothly and Schouw’s team worked very closely with ClickLearn’s support team.

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ClickLearn also offers strong support for web browsers, which is increasingly important for Schouw as they move beyond NAV. The team is working on expanding its training capabilities beyond Business Central to support Microsoft’s Outlook integration and Power Platform efforts.

Microsoftdynamics Success Story With Schouw

Extending Schouw’s reach for international markets 

Through over 20 partners worldwide, Schouw supports its food industry customers. Reaching these different markets hinges on using ClickLearn.

This year, Schouw will retool more than 25 apps using ClickLearn to create instructions. The company plans to use ClickLearn with new apps going forward.

For other organizations considering training for solutions related to the MiscrosoftDynamics product family, Dor offers this guidance:

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Check it out! Have a look at it and try it out. The way the market is moving, we need to move quickly with monthly updates. ClickLearn helps that with the click of a button, for the latest version. If you have to do it all manually, you will not keep up with the pace.

Benny Dor, Program Manager, Schouw

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About Schouw

Schouw Informatisering from Aptean develops, sells, implements, and maintains integrated company-wide software (ERP) for food companies, successfully delivering to over 300 customers on a daily basis.

MicrosoftDynamics 365 (former NAV & AX), in combination with their food processing and distribution industry-specific add-on Aptean Food & Beverage ERP Foodware 365 Edition, is a leading ERP solution within this niche in the Netherlands. Foodware 365 is distributed worldwide by 20 local resellers. Over 4,500 food professionals globally enjoy the rich food-specific functionality of Foodware 365.

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