Thrive Homes Produces Modern Training
Twice as Fast
We did not want 50 different people using different systems for training and onboarding. Our goal was to have a consistent platform to have high-quality training material for everyone.
Jamie Ross
IT Trainer for Thrive Homes
About Thrive Homes
Thrive Homes helps individuals and families secure high quality, affordable housing. The company owns and manages over 5,000 homes, striving to increase housing availability and affordability in one of the most expensive parts of the UK.
THE CHALLENGE
Atradius faced the challenge of maintaining scalability and efficiency for their internal processes while at the same time ensuring continuous support for their customer.
As their Product Owner, Signe Agerbo mentioned: “Throughout our markets Flow is now available in four different countries and it works in four different languages. The growing demand for Atradius Flow dictates that we need to have an efficient and scalable model.“
Their goal was to shift the focus from extensive documentation for stakeholders to rapid product roll out into new markets. Additionally, keeping their staff up-to-date with new functionalities and improvements was crucial to provide exemplary customer service.
Industry
Housing Association
Headquarter
Year founded
Company size
Integrations
Dynamics 365 CE/CRM
When Thrive Homes evaluated ClickLearn, three capabilities stood out:
- Seven learning formats from one recording catering to different Styles.
- Multi-language support and adaptability to scale
- Consistent, up-to-date materials
On a call with TechLabs, I spotted the consistent documentation, setup and format and asked them what training application they were using. When I found out it was ClickLearn, I put it under a microscope.
TechLabs really showed us the power of what ClickLearn could do for us. I knew it was going to be the right product that would tick all the boxes for the functionality that we needed.
The purchase was a no-brainer from both a training and end-user perspective.
Jamie Ross
IT Trainer for Thrive Homes
THE SOLUTION
TechLabs, the Microsoft Partner implementing Dynamics 365 used ClickLearn to show the capabilities of the new system. Jamie recalls: “On a call with TechLabs I spotted the consistent documentation, setup and format and asked them what training application they were using. When I found out it was ClickLearn, I put it under a microscope. TechLabs really showed us the power of what ClickLearn could do for us. I knew it was going to be the right product that would tick all the boxes for the functionality that we needed. The purchase was a no-brainer from both a training and end-user perspective.”
Creating materials manually is a tedious, time-consuming process. ClickLearn proved to be a game-changer in content creation, significantly reducing the IT Trainer’s workload. Jamie notes: “I would say at least 40% of my time was spent producing reference materials, including videos. ClickLearn has freed me up so that I can focus on training. My time has been better spent actually delivering the content produced.”
Not only does ClickLearn automate much of the work, but it’s also easy to use. “You just lay ClickLearn on top of what you’re doing, and while you carry on with the task at hand, it records everything for you. I’ve never known anything like it!” Jamie exclaimed.
RESULT AND IMPACT
Strategic Impact and Future Expansion
Thrive Homes has already built over 200 scripts with ClickLearn and has plans to do much more. They’re experiencing what Jamie calls the “mushroom effect”. Starting with his small project team, ClickLearn is becoming a shared resource for documentation and training. Jamie relates: “I’ve been asked to help build at least 15 training modules for our phone system. If I did it manually by cutting, pasting, and writing the narrative, it would take me a month. With ClickLearn, it will take two weeks – half the time.” And he adds: “HR wants to build materials to show how to request a meeting with a manager, how to access HR resources, and more. ClickLearn has already shown its flexibility outside the project it was originally purchased for.” By harnessing the power of ClickLearn’s features, Thrive Homes is poised to unlock even greater potential, empowering their employees with effective and engaging training materials while optimizing time and resources.
Jamie’s only regret with ClickLearn is not finding out about it sooner. He recounts: “I wish I had known about ClickLearn in my previous positions. We had to create content manually and send it out for translation. It would have saved us thousands of pounds and thousands of hours.” In summary, ClickLearn has been instrumental in Thrive Homes’ journey to streamline their training content creation process and deliver high-quality materials to support their essential mission of providing affordable and good quality homes in the UK.
I found that in the past I was doing most of the talking in training sessions. But now, when users are shown the ClickLearn interface, they automatically start touching their mouse without being asked. It’s very visual.
Jamie Ross
IT Trainer for Thrive Homes
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