User Adoption in CRM Software Implementations

User Adoption in CRM Software Implementations according to the experts. With industry studies reporting high failure rates of up to 63% due to low digital adoption, Ney and hosts emphasize the responsibility of Microsoft partners to provide tailored guidance and introduce tools like ClickLearn upfront to ensure successful implementation. The value of data is too high to ignore, and businesses must address the challenge of user adoption upfront to stay competitive. The challenges and importance of user adoption in CRM software implementation are explained in this episode with the help of guest Jeff Ney, President of New Dynamic, LLC. Tune in to learn more about digital adoption and its impact on business success.

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user adoption in CRM software implementations
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Low user adoption can lead to incomplete or inaccurate data, bad reporting. And ultimately a loss of faith in the CRM system. You wind up in scenarios with spreadsheets off to the side. And unfortunately, this lack of adoption can continue to spiral down, spiral downward.

As new users are introduced to the system, they can receive poor training and overall lack of direction when it comes to the benefits that the CRM system can offer. 

I think that’s where a tool like ClickLearn can come into play and and be a great benefit to an organization, especially when you’re introducing new users to a system.

Jeff Ney

Jeff Ney, President New Dynamic, LLC on user adoption in crm software implementations

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6 Best Practices for Better User Adoption

Start solving the user adoption puzzle today and increase your chances for digital transformation success. Enable your users to use software to its fullest potential.