Low user adoption can lead to incomplete or inaccurate data, bad reporting. And ultimately a loss of faith in the CRM system. You wind up in scenarios with spreadsheets off to the side. And unfortunately, this lack of adoption can continue to spiral down, spiral downward.
As new users are introduced to the system, they can receive poor training and overall lack of direction when it comes to the benefits that the CRM system can offer.Â
I think that’s where a tool like ClickLearn can come into play and and be a great benefit to an organization, especially when you’re introducing new users to a system.
Jeff Ney, President New Dynamic, LLC on user adoption in crm software implementations
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6 Best Practices for Better User Adoption
Start solving the user adoption puzzle today and increase your chances for digital transformation success. Enable your users to use software to its fullest potential.