Established in 1992, Expense Reduction Analysts (ERA) is one of the world’s leading consultancy organizations specialized in cost optimization and supplier relationship management, providing advice on industry-specific best practices, reducing costs and ultimately delivering tailored solutions to benefit business health and growth.
Keeping track of so many customers in many sectors and countries, however, means a very complicated customer engagement strategy. To meet its CRM needs, ERA has adopted Microsoft Dynamics 365 and turned to the UK-based CRM implementation specialists at QGate for help in the international deployment of the new CRM.
Download the full Customer Case Story here and find out how the company manages to support training across 35 countries and multiple time zones.
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