EBI Turns 150+ Workflows into Self-Service Guidance with ClickLearn

As part of their modernization efforts, Ensign-Bickford Industries (EBI) rolled out ERP systems across multiple business units. While the investment in technology was essential, it quickly highlighted a major gap in how training was handled. Each team had their own way of documenting processes, which led to inconsistencies across the company. Information was spread across different formats and stored in various places, making it difficult to keep everything up to date or find what was needed in the moment.

While EBI faced many of the operational challenges common to manufacturing companies, training and onboarding represented a significant opportunity for improvement. EBI needed a consistent way to help employees learn transactional processes and quickly become productive in their new environment.

This lack of standardization created inefficiencies, particularly during ERP implementations where timing and accuracy are critical. Team members often had to search for answers or rely on colleagues, which slowed down operations and increased reliance on support teams.

EBI was introduced to ClickLearn through their ERP vendor during a multi-site rollout. From the start, ClickLearn’s solution stood out for its simplicity, flexibility, and seamless integration with IFS.

ClickLearn provided a way to centralize training, standardize documentation, and embed learning directly into the ERP system. It also enabled business users, not just the IT department, to create and maintain content. The Implementation was fast and straightforward, with minimal disruption to ongoing operations.

By embedding training directly into their IFS environment, ClickLearn became part of the daily workflow. Team members could access step-by-step guidance in real time without leaving the system, reducing friction and helping them complete tasks more independently.

The impact of ClickLearn was visible from EBI’s first ERP go-live. Users were able to rely on real-time, step-by-step guidance when they encountered unfamiliar processes, helping them stay on track and continue working without immediately turning to colleagues or support teams.

The implementation itself was completed in weeks rather than months. Since standard business users could quickly learn how to create recordings, EBI was able to build their content library without requiring extensive IT involvement. The time required was driven primarily by the number of workflows EBI wanted to document, tailoring the approach to be user-focused.

Over time, ClickLearn transformed how training was created, delivered, and maintained across the company. Content is now centralized and standardized, replacing the fragmented systems that once made information difficult to find and maintain. Ownership of training has also shifted from IT to the business users, empowering employees to create and update content themselves. This has improved the quality and relevance of documentation while reducing the burden on IT teams.  

ClickLearn has also become part of EBI’s everyday IT support process. When users encounter a question, checking ClickLearn is now one of the first troubleshooting steps before escalating the issue to IT. By bringing training into one centralized environment and making guidance available within the flow of work, EBI is building a more consistent approach to learning, support, and ERP adoption.

Looking ahead, ClickLearn is already embedded in EBI’s plans for future ERP projects. With two major ERP initiatives on the roadmap, EBI is continuing to create training content ahead of implementation, reinforcing the role of self-service guidance as a standard part of their ERP rollout strategy.