Gloassry
Keyword
Definition
Digital adoption
Digital adoption is the process of ensuring users can effectively use digital tools, software, or systems to complete their tasks with confidence and accuracy. It focuses on helping employees or customers move beyond basic access to actual, consistent usage that drives business outcomes.
Digital adoption platform
A Digital Adoption Platform (DAP) is a software layer that sits on top of enterprise applications and guides users in real time, helping them complete tasks accurately without leaving the system. It provides in-app guidance, automation, and support to improve how users interact with digital tools.
Digital adoption solutions
Digital adoption solutions are tools and strategies that help users effectively learn, use, and engage with digital systems to complete their tasks accurately and efficiently. They focus on improving user proficiency, reducing friction, and ensuring organizations get real value from their software investments.
Contextual learning
Contextualized learning is an approach where training and content are tailored to a user’s specific role, tasks, or environment, making learning more relevant and easier to apply in real work scenarios.
Technology adoption
Technology adoption is the process by which individuals or organizations start using new technology and integrate it into their daily workflows to achieve specific business or personal outcomes.
Remote onboarding
Remote onboarding is the process of training and integrating new employees into an organization without in-person interaction, using digital tools, virtual sessions, and self-service resources to help them become productive.
Business process documentation
Business process documentation is the practice of recording step-by-step workflows, tasks, and procedures that define how work is performed within an organization. It ensures processes are clear, consistent, and repeatable across teams.
User adoption
User adoption is the extent to which users actively and effectively use a system, application, or tool as intended. It reflects how well users accept, understand, and integrate the technology into their daily work.
Training methods
Training methods are the different approaches and techniques used to teach users how to perform tasks, use systems, or develop skills within an organization.
Process documentation
Process documentation is the practice of recording how a specific task or workflow is completed, step by step, so it can be followed, repeated, and improved over time.
Employee compliance training
Employee compliance training is the process of educating employees on laws, regulations, and internal policies they must follow to ensure the organization operates within legal and ethical boundaries.
Epss (Electronic Performance Support System)
An Electronic Performance Support System (EPSS) is a digital system that provides users with immediate, task-specific guidance and information while they are working, helping them complete tasks without needing prior training or external help.
ERP implementation plan
An ERP implementation plan is a structured roadmap that outlines how an enterprise resource planning (ERP) system will be deployed, configured, tested, and adopted across an organization.
Compliance training
Compliance training is the process of educating employees on laws, regulations, and organizational policies to ensure they follow required standards in their daily work.
ERP adoption
ERP adoption is the process of ensuring employees actively and effectively use an enterprise resource planning (ERP) system as part of their daily work to achieve business outcomes.
CRM adoption
CRM adoption is the process of ensuring users actively and effectively use a customer relationship management (CRM) system to manage customer data, interactions, and sales processes.
Training techniques
Training techniques are specific methods or approaches used to deliver training effectively and help users understand and apply new skills or processes.
End-user training
End-user training is the process of teaching employees or customers how to use a specific system, application, or tool to perform their tasks effectively.
Corporate training software
Corporate training software is a digital platform used by organizations to create, manage, and deliver training programs to employees at scale.
ERP implementation failure
ERP implementation failure occurs when an enterprise resource planning (ERP) project does not meet its intended goals, such as user adoption, process improvement, or return on investment.
CRM implementation failure
CRM implementation failure occurs when a customer relationship management (CRM) system fails to deliver expected business outcomes due to low user adoption, poor data quality, or misaligned processes.