Earning Your Black Belt in CRM Training: A Fireside Chat with Jackie from Texas Disposal Systems, Inc.

In this fireside chat, we’re taking you inside a belt-based training approach. Texas Disposal Systems used ClickLearn to roll out a training system with tiered belt training materials, representing beginner to advanced functions.

Texas Disposal Systems (TDS) is a Texas-based group of companies that takes care of land- and landfill management and environmental services. The company helps communities, organizations, and schools manage and dispose of waste.

Marquis Caldwell (ClickLearn) sits down with Jacquelyn Polanco (Texas Disposal Systems, Inc.) for a frank conversation about:

• How they’ve mastered CRM adoption the Dojo way
• What got better across their Dynamics 365 usage
• The advice she’d give anyone building a case for digital adoption
  
  

The fireside chat takes you behind the curtains of the customer story we shared at Community Summit NA in October, 2026.