Earning Your Black Belt in CRM Training: A Fireside Chat with Jackie from Texas Disposal

In this fireside chat, we’re taking you inside a belt-based training approach with ClickLearn. Texas Disposal has rolled out a training system complete with white, orange, yellow, and blue belt training materials, representing beginner to advanced functions.

Marquis Caldwell (ClickLearn) sits down with Jacquelyn Polanco (Texas Disposal) for a frank conversation about how they’ve mastered CRM adoption the Dojo way, what got better, and the advice she’d give anyone building a case for digital adoption.

The fireside chat takes you behind the curtains of the customer story we shared at Community Summit NA 2026.