K3 Reduces Business Central Implementation
Time by 25%

The company needed to rebuild K3 Pebblestone, an ERP solution for the fashion industry, to run on Microsoft Dynamics 365 Business Central (msdyn365bc). When researching digital adoption solutions, a straightforward user experience and simplicity were the core tenets of their consideration phase.

With customers in +30 countries speaking more than a dozen languages, K3 knew that ensuring everyone would get a seamless onboarding experience would be a challenge. The team needed a multi-language solution to ensure that the new ERP solution could be fully adopted by all customers.

Every feature was designed with usability in mind, and ClickLearn was central to making this possible. K3 wanted to avoid traditional instruction manuals and in-person training because many users didn't have the time out of their busy schedules to read instructions or join classes. With users in different parts of the world, creating materials in many different languages would be too time consuming and resource intensive without ClickLearn.

As part of the product development phase, the team used ClickLearn to create walkthrough videos for every feature of K3 Pebblestone, ensuring each part of the solution had easily understandable materials to explain what's in the system and how it works.

When the new version of K3 Pebblestone launched, ClickLearn provided the platform for all instructional material, for every feature, across multiple languages. Each video was created in multiple languages, ensuring customers around the world could easily start using K3 Pebblestone.

The results were impressive with implementation taking 25% less time than the previous version. Now K3 has a customizable template and a system based on compliance that automatically produces seven different types of content, including narrated videos, PDFs, and live assistants.