Trust Center -> Changes to our Terms
Changes to our Terms
We update our Terms to make them clearer, simpler and easier to work with, and to keep one consistent set of terms for all our customers. This page lists every update, newest first. Each entry starts with a short note on what the update improves. Where a document was rewritten, the entry explains the main changes by topic. Where only some clauses changed, it lists each clause that was added, changed or removed.
Where an update narrows something, the entry says so and explains why. Usually the law requires it, or one clear rule that works the same way for every customer serves everyone better.
Which version applies. New agreements are covered by the Terms in effect at signing, and renewals by the Terms in effect on the renewal invoice date, once the change has been notified. Additional purchases during a Term do not alter the Terms in effect. Earlier versions remain available on the page of each document.
Current versions
Document
Version
Released
October 2026
Simpler rules for End-Users and the annual price adjustment, a clear rule for which version of the Terms applies, and unlimited End-Users for Perpetual Licenses.
Schedule 1: Terms and Conditions
This update makes the Terms simpler to read and to plan with. You use the number of End-Users in your Purchase Order and can add more at any time, with no tolerance to calculate or track. The annual price adjustment is stated as one rule: 2%, or the HICP index where that is higher. Clause 17 now states clearly which version of the Terms applies. The rest of the Terms is unchanged.
- Changed 3.4 (End-User Count and Adjustments): You may use the Services for the number of End-Users stated in your Purchase Order, and you can purchase additional End-Users at any time. This replaces the End-User Threshold, so there is no tolerance to measure.
- Changed 3.7 (Renewal Pricing Adjustments): Prices are adjusted annually by two percent (2%), or by the annual change in the EU Harmonized Index of Consumer Prices (HICP) where that is higher. The separate maximum of seven percent (7%) is removed, so the clause reads as one clear rule.
- Changed 17.1 (Amendments): States more clearly why ClickLearn updates the Terms, including to keep them clear and consistent for all customers.
- Added 17.4 (Amendments): New agreements are covered by the Terms in effect at signing, and renewals by the Terms in effect on the invoice date, once a change has been notified under 17.2. Additional purchases during a Term do not alter the Terms in effect.
Sub-schedule 1.2: License Types and Descriptions
This update aligns the License Types with the simpler End-User rule and confirms that End-Users are unlimited for Perpetual Licenses. Each invoicing and pricing rule is now stated once, in Schedule 1, so it works the same way for every License Type. Text from the former Appendix A that remained on the page after the April 2026 rewrite is removed.
License compliance verification
- Changed 2.3 (Licensed Quantities): Excess use means use of the Services beyond the licensed quantities, in line with Schedule 1 clause 3.4.
- Changed 2.5 (Cost Allocation for Material Non-Compliance): Aligned with Schedule 1 clause 3.4. The reference to the End-User Threshold is removed.
- Removed Text from the former Appendix A that remained between section 2.5 and Appendix A after the April 2026 rewrite. The current Appendix A applies.
Appendix A – Subscription License
- Removed 1.2 (Additional Services During the Term) and 1.4 (Subsequent Service Terms): These rules are now stated once for all License Types, in Schedule 1 clauses 6.3 and 16.2. License Variables is now 1.2.
- Changed 1.2 (License Variables): Describes who may be an Author or End-User, including employees of your affiliates and users of your own services, systems or portals.
Appendix B – Perpetual License
- Added 1.2 (License Variables): End-Users are unlimited. The fee does not depend on the number of End-Users.
- Removed 1.3 (Fee Stability Period): Perpetual Licenses follow the same annual price adjustment as all other License Types (Schedule 1 clause 3.7), so pricing works the same way for every customer.
- Removed 1.4 (Subsequent Service Terms): Renewal invoicing is stated once for all License Types, in Schedule 1 clause 16.2.
Appendix E – Independent Software Vendor (ISV) License
- Removed 1.3 (Subsequent Service Terms): Renewal invoicing is stated once for all License Types, in Schedule 1 clause 16.2.
April 2026
The Terms, the Service Level Agreement and the License Types were rewritten in plain English, with clear headings, so they are easier to read and work with.
Schedule 1: Terms and Conditions
The Terms were rewritten in plain English so they are easier to read and refer to. Most clauses now have their own heading, and the general provisions are brought together in three chapters: Amendments (17), Governing Law and Dispute Resolution (18) and General Provisions (19). What changed, by topic:
- Rewrite Fees, payment and pricing (clauses 3 and 6): Annual price adjustments now follow a published index, the EU HICP, within a range of 2% to 7%. This replaces the earlier right to raise Fees at renewal without a stated limit. Fees you have prepaid are not affected by later adjustments, and additional purchases during a Term are invoiced when ordered and pro-rated, so everything renews together.
- Rewrite Customer data (clause 4): The strict rule that only synthetic test data may be used is replaced by practical guidance: avoid live production data and unnecessary personal data, and where you do use personal data, you act as data controller. A new clause explains how in-application processing is covered by the Data Processing Addendum.
- Rewrite Use of the Services (clause 5): A fair-use principle helps keep the Services performing well for all customers. If usage materially exceeds reasonable levels for similar licenses, ClickLearn first asks you to reduce usage or upgrade, and suspends the affected Services only if this is not resolved after notice.
- Rewrite ClickLearn's obligations and warranties (clauses 7 and 11): ClickLearn now warrants that the Services materially conform to the documentation, instead of supplying them "as is". Maintenance and support under the Service Level Agreement cover the whole Term, replacing the former 180-day warranty. A new clause explains that AI-enabled functionality works on the Content you have made available.
- Rewrite Indemnity and liability (clauses 14 and 15): The intellectual property indemnity also covers your reasonable attorney fees. ClickLearn accepts liability for lost data where the loss results from its material breach of data protection or information security obligations.
- Rewrite Renewal and termination (clause 16): ClickLearn lets your license contact know before renewal, and the Agreement renews when the renewal invoice is paid. If a payment is missed, you receive reminders first. Access may be suspended, and termination cannot happen earlier than 14 days after the due date and only after reasonable notice.
- Rewrite Amendments (clause 17): You receive at least 30 days' notice of any material change, and it takes effect from the start of your next Renewal Term, so your terms stay the same during a Term. The exceptions are changes required by law or needed to fix a security vulnerability.
- Rewrite Disputes (clause 18): In addition to the Copenhagen courts, you can choose arbitration in English with the AAA in New York or the ICC in Paris for certain claims outside the liability cap, such as claims under the intellectual property indemnity.
Sub-schedule 1.1: Service Level Agreement
The SLA was rewritten to describe the Cloud Services more precisely, with incident priorities, target response times and a clear definition of availability. What changed, by topic:
- Rewrite Scope (section 1): The SLA now focuses on the Cloud Services, where ClickLearn runs the environment and can measure its commitments. On-premises deployments, Trial Services, beta features and third-party systems sit outside the SLA, and onboarding and training are no longer described in it.
- Rewrite Service availability and maintenance (section 2): The 99.9% monthly uptime target remains. Availability is now defined precisely, with listed exclusions, so it is clear how uptime is measured. Planned maintenance is normally scheduled outside business hours, with reasonable notice where it materially affects availability. Urgent security or stability work may happen without notice.
- Rewrite Incident management and support (section 3): New priority levels P1–P4 come with target response times, from 4 Business Hours for critical incidents to 3 Business Days for low-priority ones, and critical incidents are escalated to senior technical staff. Support is available Monday to Friday, 09:00–17:00 CET and EST, through the customer portal and email. The designated Customer Success Manager is no longer part of the SLA.
- Rewrite Security, backup and recovery (sections 4 and 5): New sections describe the security measures from the Data Processing Addendum, automated backups, geo-redundant hosting and regularly tested recovery procedures. Specific recovery time and recovery point objectives can be agreed in writing.
- Rewrite Your role, reporting and remedies (sections 6–8): To help resolve issues quickly, you designate support contacts and use supported environments. If availability falls short in a month, you can ask for a summary report, and the SLA sets out the remedies that apply.
Sub-schedule 1.2: License Types and Descriptions
The License Types were rewritten in plain language, with numbered and titled clauses in every appendix and a clear, fair process for license compliance checks. What changed, by topic:
- Rewrite License compliance verification (section 2): Compliance checks follow a defined process: remote where possible, on 30 days' notice and no more than once a year unless a material breach is suspected. Any excess use is settled by purchasing the additional Licenses, limited to the 12 months before the check, and audit costs apply only where excess use exceeds 5%.
- Rewrite Subscription License (Appendix A): You can now share Content with external users of your own services, systems and portals, as long as each person is covered by an End-User License. The broad ban on commercial use is replaced by one clear restriction: Content may not be created for products you sell to third parties. End-Users are the number of End-User licenses in your Purchase Order.
- Rewrite Perpetual License (Appendix B): Your Organization is defined clearly as the entities you control through more than 50% of the voting rights or equity. You may share your own Content free of charge with End-Users who use your systems or portals, where it relates to your internal operations.
- Rewrite Demonstration and Consulting, Trial and ISV Licenses (Appendices C–E): A Trial ends as soon as you purchase a License for the Service, and Trial Content must be deleted if you do not. ISV customers may give their own customers direct access where technically required, and the ISV non-compete requirement is removed.
August 2023
The Service Level Agreement was rewritten with an uptime target, longer support hours and a designated Customer Success Manager.
Sub-schedule 1.1: Service Level Agreement
The short text on support and maintenance was replaced by a fuller SLA in six sections. It adds an uptime target and customer success support, and simplifies your obligations. What changed, by topic:
- Rewrite Service availability (section 2): ClickLearn now aims for 99.9% monthly uptime for the cloud-hosted functionality, published on status.clicklearn.com, and sends an incident report if downtime exceeds 0.1% in a month. Planned maintenance is announced at least one week ahead, replacing the fixed Saturday maintenance window.
- Rewrite Support and customer success (sections 1 and 3): Support covers both Copenhagen and US Eastern business hours, Monday to Friday 9:00–17:00, and you have a designated Customer Success Manager. Onboarding and training are in scope. Support is described through these hours and priority handling of critical issues, replacing the earlier same-day response aim.
- Rewrite Your role and the limits of the SLA (sections 4–6): Your obligations are simplified to giving accurate information and cooperating. The SLA explains what falls outside ClickLearn's control, and ClickLearn notifies you of substantial changes to the SLA.
March 2023
Sub-schedule 1.2: License Types and Descriptions
A small editorial update that keeps two links current. No change in substance.
Appendix E – Independent Software Vendor License
- Changed The links to the edition and platform descriptions now point to more.clicklearn.com.
March 2022
Sub-schedule 1.2: License Types and Descriptions
A small editorial update that keeps two links current. No change in substance.
Appendix E – Independent Software Vendor License
- Changed The links to the edition and platform descriptions now point to more.clicklearn.com.
September 2021
Schedule 1: Terms and Conditions
Headings and formatting only. No change in substance.
December 2020
Sub-schedule 1.2: License Types and Descriptions
This update completes Appendix B (Perpetual License) with price protection, license rights and maintenance requirements.
Appendix B – Perpetual License
- Added 1.3 (Scope, Fees, Charges and Payments): Fees for Perpetual Licenses do not increase for twenty-four (24) months from the Effective Date.
- Added 1.4 (Scope, Fees, Charges and Payments): Invoices for subsequent Terms are issued by ClickLearn and are due at the start of each new Term.
- Added 2.1 (Rights and restrictions): The license grant, covering use and distribution of Content within your organization, including companies in which you control more than 50% of the shares.
- Added 2.2 (Rights and restrictions): You may distribute your own Content free of charge to End-Users affiliated with your customers. Other distribution to third parties is not included.
- Added 2.3 (Rights and restrictions): Concurrent Authors may use any connector on the license and install the software on any device, within the licensed number of concurrent Authors.
- Added 2.4 (Rights and restrictions): Support for the licensed edition depends on your IT environment. ClickLearn does not warrant continued support if you change it.
- Added 3.1 (Maintenance requirements): Maintenance Services are purchased together with the Perpetual License for at least the first year of the Term.
Schedule 1: Terms and Conditions
The Terms were revised throughout and reorganized to work with the new License Types. Customer data and general restrictions got their own chapters, warranty and support moved to chapter 11, and later chapters were renumbered. What changed, by topic:
- Rewrite Licenses and License Types (clauses 1 and 4): Your License is now defined by the License Type and License Variables in your Purchase Order, described in Sub-schedule 1.2, instead of one Subscription model with feature levels. The license grant and the Trial terms moved to the License Types. End-Users are counted as unique logins over the license period.
- Rewrite Fees and payment (clause 3): You may exceed your number of End-Users by up to 30% at any time, which gives room to grow during a roll-out, and renewals then follow your actual number. ClickLearn does not change material terms during a Term, and Fee increases at renewal come with 30 days' notice unless Sub-schedule 1.2 says otherwise. Taxes on import and export of the Services are your responsibility.
- Rewrite Use of the Services (clauses 5 and 7): Who may use your License is set out in your Purchase Order and License Type, so the scope is clear for each agreement. If a change removes a material part of the Services for more than two months, you may terminate and receive a pro-rated refund.
- Rewrite Indemnity (clause 14): The intellectual property indemnity covers rights in force at the Effective Date, and you receive a pro-rated refund if ClickLearn terminates because of an infringement claim. Clause 14 sets out the remedies for infringement claims.
- Rewrite Renewal and termination (clause 16): The renewal invoice is issued at least 30 days before the end of the Term, and the Agreement renews when it is paid.
- Rewrite Precedence, variation and disputes (clauses 18, 19 and 26): The order of precedence is set out clearly: the Sub-schedules prevail over the main Terms, Appendices you agree with ClickLearn always prevail, and Sub-schedule 1.3 prevails on data protection. Variations are made in writing and signed by both parties, and the Court of Copenhagen has exclusive jurisdiction in the first instance.
Sub-schedule 1.2: License Types and Descriptions
Version 1 only described the Subscription license variables. Version 2 gives each of the five License Types its own appendix with clear terms. What each appendix covers:
- Rewrite Subscription License (Appendix A): An annual fee, with Services added during the Term invoiced pro rata so everything renews together. A license grant for you, your Authors and End-Users for your own business. Content is used within your organization, and commercial use is available with ClickLearn's consent.
- Rewrite Perpetual License (Appendix B): A one-time payment, with the fee based on your concurrent Authors and connector licenses.
- Rewrite Demonstration and Consulting License (Appendix C): For Partners with a partnership agreement, to demonstrate and consult on the Services.
- Rewrite Trial License (Appendix D): A free, non-binding evaluation. To keep Content created during a Trial, you purchase a License to the same Service.
- Rewrite Independent Software Vendor License (Appendix E): For an annual fee, your Authors create Content about your own software and services.
March 2020
The Terms and Conditions, the Service Level Agreement and the License Types and Descriptions were first published on the Trust Center, so every customer can find the current terms in one place.